Customer Service
SHIPPING POLICY
Orders placed before 1PM Central Time on Monday through Friday are processed and shipped on the same business day. Orders placed on Saturday & Sunday will be shipped on the next business day.
We offer free ground shipping for orders over $25 to addresses in the Continental US. Orders under $25 are charged $3.95 for shipping.
If your order is time sensitive we offer the following EXPEDITED shipping options:
3RD BUSINESS DAY DELIVERY - $12.95 - Delivery by the end of the day on the 3rd business day.
2ND BUSINESS DAY DELIVERY - $19.95 - Delivery by the end of the day on the 2nd business day.
NEXT BUSINESS DAY DELIVERY - $29.95 - Delivery by the end of the day on the Next business day.
WEEKEND DAYS & US HOLIDAYS DO NOT COUNT AS A BUSINESS DAY.
IF YOU HAVE AN URGENT SHIPPING REQUEST SUCH AS SATURDAY DELIVERY OR NEXT DAY AIR MORNING DELIVERY, PLEASE CALL US AT 1-847-869-8800 FOR A SHIPPING QUOTE.
EXCLUSIONS TO ABOVE SHIPPING RATES:
Orders to PO Boxes, Alaska, Hawaii, US Protectorates and APO/FPO´s.
Orders to International destinations.
Oversize and overweight orders such as cases of balls (24 or more cans or dozen).
Large quantity orders.
IF YOUR ORDER MEETS ANY OF THE EXCLUSIONS ABOVE, WE WILL E-MAIL YOU A SHIPPING QUOTE PRIOR TO PROCESSING YOUR ORDER.
Occasionally, we may run out of an item shown on our website. You will be notified by e-mail if the item(s) you ordered is out of stock.
RETURN POLICY
We offer a 30 day return policy from the date of purchase. If you wish to return any item(s) , send us an e-mail at cs@squashproshop.com and provide us your order number and item(s) you wish to return. A return authorization will be e-mailed to you with instructions.
NO PACKAGES WILL BE ACCEPTED BY US WITHOUT A RETURN AUTHORIZATION.
ALL RETURNS MUST BE IN BRAND NEW RESALEABLE CONDITION OR WILL BE RETURNED TO YOU. RETURN SHIPPING WILL BE CHARGED TO YOUR CREDIT CARD.
WE WILL NOT ACCEPT ANY OF THE FOLLOWING AS RETURNS:
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Racquets that have been played with and/or plastic wrap removed from grip. |
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Custom strung racquets. |
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Footwear that has any indication of being used.
PLEASE TRY ON FOOTWEAR INDOORS ON A CLEAN SURFACE. FOOTWEAR THAT SHOWS ANY INDICATION OF BEING USED WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU. RETURN SHIPPING WILL BE CHARGED TO YOUR CREDIT CARD. |
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String, grip or any accessory package that has been opened. |
ANY ITEM(S) RETURNED THAT DO NOT MEET OUR RETURN POLICY WILL BE RETURNED TO YOU. RETURN SHIPPING CHARGE WILL BE CHARGED TO YOUR CREDIT CARD.
Any item(s) that are returned MUST be returned by a traceable shipping method. We cannot be responsible for any shipment lost in transit.
RACQUET WARRANTY ISSUES WITHIN 30 DAYS OF PURCHASE WILL BE HANDLED BY SQUASH PRO SHOP, INC. RACQUET WARRANTY ISSUES AFTER 30 DAYS SHOULD BE DIRECTED TO THE MANUFACTURER.